Purchasing a Maintenance Contract for hardware, such as a book scanner can seem like just an added cost. While there are no guarantees these contracts can be life savers. They often pay for themselves in a single visit or they ensure that the hardware has the very latest firmware and software installed.
To help you come to an informed decision about whether a maintenance contract is a worthwhile acquisition I have outlined some key points below:
1. Get full value
Maintenance contracts ensure the hardware/software is functioning correctly. Not only does the hardware work at its optimum settings but software upgrades are applied when they become available.
Maintenance contracts ensure fixed response times. What is the cost of downtime or reduced productivity in your organisation? If you really thought about it, you would likely come up with an outrageous figure… and you’d probably be under-valuing the true impact. Maintenance contracts provide quicker response and fix times, resulting in less impact on your operations.
Maintenance contracts aid accounting by giving fixed costs to a process.
2. Peace of Mind
Pass a problem onto an outside organisation equipped to deal it.
TCO – Total Cost of Ownership: Know your TCO by having a maintenance contract.
3. Training
Most maintenance contracts will include any additional training that may be required. This could be because of software upgrades, staff leaving or staff off sick. Not every problem will have a documented solution that works. When this happens, organisations that have a certified partner to raise the issue on their behalf, will get more attention and faster results. You know who to call.
4. Bespoke
Ask your service provider if they can provide a bespoke contract. Many public organisations would like to have equipment serviced and maintained when the public are not about. By creating a bespoke contract and set of SLA’s, maintenance visits could be arranged around opening times, causing minimum disruption to extremely busy areas.
Genus has professionally trained and experienced equipment engineers based throughout the UK, as well as an extensive equipment service department which offers ad hoc call outs and warranty coverage on a large range of micrographic and scanner equipment.
Our Contracts can be tailored to suit individual needs and business objectives
- Tailored or standard Maintenance Contracts
- Time and Material Calls on ad hoc basis
- Swap out and return to workshop
- Loan and rental equipment
- Site based service – an engineer based at your site
- Repair of older or little used equipment
- Workshop facilities for refurbishment
